Return Policy

We are extremely particular about the quality of the products we sell and strive to give you the best value on the products you desire and ship in a timely manner. 

First we genuinely thank you for choosing to shop with Rhinestone Gal. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.

We encourage you to ask questions especially about sizing on clothes as some clothes runs different than other brands.  The very best way to contact us is via email browneyedgirl@stx.rr.com or use the comment tab on the website. We require everything in writing to prevent any misunderstandings on sizing, pricing, etc. You are welcome to call however it is hard to catch us by phone.

Shipping/Handling Policy:

We use US Postal Service as our shipping agent. The shipping charge that you will incur covers both shipping and the insurance cost up to $100.00 in value. Please note that I do not process orders over the weekends or holidays. US Postal Service delivers on Saturdays but not on holidays; Next Day shipping option is available for additional fees. The total of your shipping charge will depend on the weight and value of package.

We strive to keep the content of my website current. There may be times when an item may be out of stock. We will notify you as soon as possible to let you know the ship date.

In stock items will be shipped within 3-4 business days.

Phone Orders:

The website works best because it automatically pulls the item(s) from inventory plus you type your own information such as address, sizes, etc.  That cuts out the possibility of our staff writing an order incorrectly.   Ordering online also establishes your place in line for processing and we keep everyone in line. 

 Returns:

Please carefully choose your sizing on SALE items because they are a FINAL SALE.  We do not offer size exchanges and we do not offer store credit on SALE items - final means final.  Please choose carefully and please do not ask for exceptions to be made in this policy.

We will gladly accept an exchange of regular priced items for merchandise exchange or store credit  ONLY, no refunds.  Items should be returned unworn, unwashed and undamaged, no makeup stains, no tobacco odor and all tags should still be intact. Jewelry for exchange must arrive back exactly as it was sent.  Boots and shoes that arrived wrapped must be returned wrapped with no tape, labels or writing on the box itself.  It is highly suggested that you utilize the post office's service of delivery confirmation and insurance as well if you wish.  It is your responsibility to get the items back to us and remember the post office as well as any shipping company is not error free so please use tracking and/or insurance.  If you have fragile items, you will want to consider insurance as well.  It is your responsibility to get exchange items back to us in new condition.  Upon inspection and verification of time frame, we will issue a store credit that you can use at any time.  Please do not return items that the tags have been removed from.  Please include a copy of your invoice showing the purchase.  All sales are final on sale items.  Please do not send back any sale items. 

The item must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for your proof of shipping.  Once we get your package back we will process and then issue an online credit voucher and email you the code.  You will then use this code to reorder the item(s) you want.  That generates you a new order, applies your credit and gets you in line for processing and shipping all in one step.  Ship any exchanges to:

Rhinestone Gal

5878 Everhart A

Corpus Christi, TX 78413